Refund and Cancellation Policy

Plans are prepaid monthly. This policy explains when money comes back and how cancellation works.

Effective 6 September 2026 · version 1.1

01. Free plan first

Every account starts on the free plan, with 1 GB of storage and no payment card. Use it to confirm the Service does what you need before you pay.

02. Money back on a first paid month

If you are not satisfied, ask for a refund within seven days of your first paid invoice and we will approve it in full. This applies once per customer. Write to support@nucifra.com from the account email address. Creem, our merchant of record, returns the money to your original payment method.

03. Later months

Renewals are not refundable and we do not pro-rate unused days when you cancel mid-period. Two exceptions: a duplicate or incorrect charge, which we refund in full, and a confirmed extended outage, where we may refund or credit the affected part of the month at our discretion.

04. How to cancel

Cancel in the billing screen of the web application, or email support@nucifra.com. Cancellation takes effect at the end of the current period; the Service keeps working until then. Export your Content before the end of the 30-day window described in the Terms of Service, after which deletion begins.

05. Downgrades, taxes and processing

A downgrade takes effect at the next billing period, and stored data above the new plan limit must be reduced before that date or uploads will be blocked. Tax collected by our merchant of record is refunded together with the fee where the tax rules allow. An approved refund usually reaches your original payment method inside 14 business days; the exact timing belongs to Creem and to your bank.

06. Chargebacks

Contact us before raising a chargeback. An open chargeback suspends the account until it is resolved, because our merchant of record freezes the disputed amount.